FAQ

 

Cameras & Spatial Scanner (3)

Which Camera can I use for live video input?

With MadMapper you can use a camera as a source in put. You can use any FireWire / Usb camera for live feeds, as long as it is supported by QuickTime. We can’t recommend any specific one as we have … Continue reading

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Cameras & Spatial Scanner

In order to use the Spacial Scanner function of MadMapper, you’ll need either a QuickTime compatible Firewire camera (with a video digitizer) or Canon camera models that are compatible with the Canon EDSDK version 2.15 You can find the list … Continue reading

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Can I use the GoPro camera for the spacial scanning ?

Unfortunately the GoPro camera is not a FireWire QT camera, only QuickTime compliant cameras ( with a QuickTime video digitizer) and Canon EOS framework based cameras can be used for the special scanning feature.

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General (9)

I’m a student can I have a special price?

The Educational price for MadMapper is 220€ (euros) excl. vat instead of 299€ excl.vat. To benefit from this program, please send a scan of a valid and current student or faculty ID to the following address: sales@garagecube.com Make sure that … Continue reading

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Is MadMapper compatible with EL Capitan?

Yes, MadMapper 2 is Fully compatible with Apple OS X 10.11 “El Capitan”. The minimum OS requirement to run MadMapper  is OS X 10.7

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My output Screen is “black” whereas the video output preview is displaying a picture

With MadMapper 1.5.1 and above, You need to create Video output surfaces given the number of outputs of your video card(s). This is why  your output Screen appears “black” whereas you can see an image on the  preview output window. Here’s how to proceed … Continue reading

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What is the différence between the full version and the demo?

MadMapper Demo has some limitations:  A watermark is shown on input, output and output preview The following features are disabled on the Demo Version: Loading/saving a project Export to SVG/PNG/PDF Scan produced by the Spatial Scanner is limited and cropped … Continue reading

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Where Can I download the Demo version ?

You can download the demo version from the MadMapper website’s home page or you can click on this link http://www.madmapper.com/download/MadMapper_demo.dmg

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How do I remove the MadMapper preferences?

Open the Terminal App from the Utilies folder within your Application folder and type this command line:

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the Standard MadMapper license if for 2 computers, can I get a 1 computer version?

MadMapper Standard license is a single user based license. We offer an additional machine authorization as a spare license in case of a problem during your performance or if you prepare your work on a computer and use another one … Continue reading

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Where can I find the Release Notes?

The MadMapper Release note history can be downloaded at this address: http://www.madmapper.com/download/Release_Note_History_Madmapper.txt

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License troubleshooting (3)

how to deauthorize Madmapper ?

You might need to reauthorise MadMapper when you have to repair your computer, format the Hard drive, sell your computer or just need to use MadMapper on another computer If you need to authorize Madmapper on a different computer and … Continue reading

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My computer is broken and I can’t install it again

If  your computer is broken and you attempt to install it again on a new machine and you have this message “You already activated 2 machines”. You have to either send us a proof of repair (invoice from an apple authorized … Continue reading

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I want to use madmapper on another computer what is the procedure?

Open MadMapper, click at the MadMapper Menu (beside the apple) Choose from the list ” De-authorize MadMapper…” You will have then a window asking your admin password from your computer, if you do not have a password then click OK. … Continue reading

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MadLight (5)

What is the Maximum of Universes supported by MadMapper in Artnet?

MadMapper 2.0 uses Artnet III : up to  2048 universes or 1 048 576 channels which let you pixel map up to 349 525 RGB pixels in DMX

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Arnet universe stops at universe 15, how can I go over universe 15?

In MadMapper 1.7.3 and previous versions ArtNet universe addresses have two parts, a Subnet value which is the lower 4 bits (0-15) and a ‘universe’ value which is the upper 4 bits (0-15) , which means you have up to … Continue reading

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I have an Enttec MK2 DMX controller , I can’t use both universes

The Enttec Mk2 DMX controller is a USB device and MadMapper supports only one universe per USB port. If you need to support multiple universes, use an Artnet DMX controller.

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How many universes Can I use with madmapper in Artnet

MadMapper currently uses Artnet III . It can support  up to  2048 universes or 1 048 576 channels

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How many channels can I control with the USB DMX Controller – MadMapper edition ?

USB DMX Controller – MadMapper (limited) edition that you can find on the garagecube shop is a 1 universe DMX controller and can control up to  512 Channels (170 RGB pixels)

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Startup (1)

Is MadMapper compatible with EL Capitan?

Yes, MadMapper 2 is Fully compatible with Apple OS X 10.11 “El Capitan”. The minimum OS requirement to run MadMapper  is OS X 10.7

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More questions ?

Go to the Support  page http://www.madmapper.com/support/